Click on the on the Account icon in the upper right corner of our website or visit this link and click on the ‘Forgot Your Password?’ link in the lower left hand corner. Follow the directions on the page to reset your password.

We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, PayPal, Google Pay, Apple Pay and Afterpay on DevaCurl.com.

No, we do not require an account on DevaCurl.com in order for you to make a purchase. Instead, you have the option to checkout as a guest. If you do choose to register for free, an account helps to ensure a fast checkout, shipping status updates, and easy access to your order history. You can register for an account here.

You can register for an account here.

We are unable to cancel or modify an order after it has been submitted since we aim to process all orders as soon as possible. For urgent requests please contact us as soon as possible here.

Yes, sales tax is applied to orders according to the products purchased and the sales tax laws required by the state in the shipping address.

DevaCurl does not currently sell gift cards online. Stay tuned - we’re working on getting these setup!

If your payment has been declined, please verify that the billing address matches the address on record with your issuing bank.

Please take note of any error messages that appeared on the checkout page when your payment was declined and contact our customer care team via Live Chat or submit a request by filling out this form.

Order confirmation emails are sent out within 30 minutes of order receipt in our systems. Please check your spam/junk folders.

If it has been longer than 30 minutes, please contact our customer care team via Live Chat or submit a request by filling out this form and we will review your order.

It’s nonstop curl love & perks! By subscribing to your favorite DevaCurl® products, you’re choosing to have them automatically redelivered at the frequency you select — it’s basically your faves on repeat. You can pause, adjust, or cancel your subscriptions anytime. Subscriptions are subject to our Terms & Conditions, including our Subscription Terms.

THE PERKS?!
15% OFF every one of your subscription orders — plus free shipping! Sounds like a plan to us. Learn more.

Note that discounts can change over time. See our Subscription Terms for details.

We’ve made it easy peasy. When placing an order, select the “Subscribe & Save” option on the product page. This will then allow you to select the frequency in which you want that item delivered. Once you have successfully completed that order and checked out, you are enrolled and have created a subscription account.

With big curl love — and our standard shipping partners via Free Ground shipping (available to the Contiguous United States, not including Alaska and Hawaii) and will take 4-7 business days to arrive.

We know, you can’t wait! You will receive an email with tracking details once your order has shipped. For upcoming orders, you can sign into your account and click Subscriptions where you can view upcoming shipment dates.

Let us count the ways…

OPTION 1
An account and sign-in is required for all subscription orders. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can log in and access your subscriptions customer portal by clicking on the Subscriptions link in your DevaCurl® account.

OPTION 2
You can also access your account using a direct link to the customer portal. This link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

We’re flexible* — to skip a delivery, log in to your account, select Subscriptions then follow the below steps:

Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.

Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.

*All order updates must be made no less than 48hrs prior to shipment date. If you skip a delivery within 48hrs of when it is scheduled to ship, we will bill and ship your next order, the next order after that will be skipped.

Basically, to adjust the order date, log in to your account, select Subscriptions then follow the below steps:

Click Subscriptions and then click on Edit.

You will be taken to a page where you can edit the next order date for your subscription.

Once you select the new charge date you can click on the Update next shipment date.

Please note that when shipment dates are adjusted, delivery dates may change as well.

You sure can. Pause your subscription in the My Account section of our website.

Please note that you must pause your subscription no less than 48hrs prior to shipment date. If you pause your subscription within 48 hours of your next order date, it is too late to pause your next order. Therefore, we will bill and ship your next order but every subsequent order after than will be paused.

But why would you? Kidding! But remember, you can always hit pause too. If you choose to cancel your subscription, log in to your account, select Subscriptions then follow the below steps:

Click Subscriptions and Edit.

Scroll down to the bottom of the page and click on the Cancel Subscription. Confirm the cancellation by clicking Proceed.

Please note that cancellations must happen no less than 48hrs prior to the next order/shipment date. If you cancel within 48hrs of the next shipment, we will bill and ship your next order but every subsequent order after that will be cancelled.

Cha-ching! You can update payment information by going to My Account → Subscriptions → Payment Method tab.

If you used PayPal as your payment method, you may be able to edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

We’ve got you; change your delivery address in the to My Account → Subscriptions → Edit.

These curl-loving subscriptions are available to all countries we currently ship to.

No, express shipping will only apply to your first order. All subsequent recurring orders will be sent via normal shipping.

No, it is not possible to schedule your exact delivery date, just the shipping date. Your order will be shipped on the calendar date that you originally ordered, and delivery time may vary month on month.

We love to hear it! To add a one-time product(s) to your subscription, follow the below after logging in:

Click the Subscriptions tab and select Edit next to the subscription you want to add a product to.

Hover over the product you want to add and select Add one-time. This automatically adds the product to your shipment.

You can also add one-time products using the Add a Product button on the Subscriptions tab. To manage or delete a one-time product:

Click the Delivery schedule tab.

Select Manage add-on.

We did it for you — a 15% OFF discount is applied to all subscription items. Unfortunately, this cannot be combined with any other promotions or offers.

Note that discounts can change over time. See our Subscription Terms for details.

Subscription orders are subject to our Refund Policy. If by any chance you’re not satisfied with your product, it can be returned as set forth in the Refund Policy.

Currently, Devacurl.com ships Domestically, servicing: the Contiguous US

Generally, our shipping facility cut-off is 1:00PM EST/EDT, orders placed prior will be processed same-day Monday thru Friday.

Orders after 1:00PM EST pickup will be processed the next business day.

You can track your order by logging into your account and clicking on the ‘Order History’ link. Then click the order number of the order you would like to track. There will be a ‘Track Order’ link that appears above the list of purchased products that will open a new window with the shipment tracking details.

Please check our shipping estimates chart in the next tab.

If your order falls outside of these noted shipping windows, contact our customer care team via Live Chat or submit a request here and we will review your order.

Destination: Contiguous United States

4-7 business days: Free

*Free Ground shipping is available to the Contiguous United States, not including Alaska and Hawaii.

PO, APO, FPO, DPO’s – We cannot ship to PO Boxes via FedEx and will need to adjust shipping to USPS at the shipping facility. Due to regulation/restrictions, we are unable to ship Aerosols to APO, FPO and DPO locations.

We regret that we are unable to ship restricted items by air. Restricted items include: Aerosols, such as Flexible Hold Hairspray and High Shine. Restrictions set by the U.S. Department of Transportation, due to air transport restrictions and regulations. Other restrictions may apply.

We do not advise the shipping of products to none permanent addresses (hotels, vacation homes etc.) and cannot be held responsible for packages that are misplaced at a destination where you (the purchaser) are not responsible for the acceptance of delivery. If you do choose to have packages delivered to hotels etc. please ensure that the location is aware of the package arrival ahead of time.

Currently, Devacurl.com ships Domestically, servicing: the Contiguous US.

We know that our curl community wants products that are safe and effective. That’s why all of our products comply with the safety and manufacturing regulations for cosmetics in the US, Canada and the European Union (which has some of the strictest cosmetics safety rules in the world)!

Formula Safety Testing

Curly (wavy and coily) hair is the best hair, and we want to keep it that way. Every single DevaCurl® formula has been tested to ensure that your curls get the TLC that they need. Here’s how:

Safety In Use Testing

350 Curly people. Four weeks. Happy Curls. All of our products undergo “Safety-In-Use Testing”, or SIU, by Board-Certified Dermatologist and well-known hair expert, Dr. Zoe Draelos. During SIU, Dr. Draelos assessed all of our products for the potential to have an adverse reaction under normal use conditions over a 4-week study period. The result? 350 happy curls at the end of 4 weeks. No adverse events occurred during SIU – that means no irritation, no scalp redness and no dryness. During the SIU, we also asked participants what they thought about the products and those results support the claims you see on our bottles! These tests confirm that all of our curl-friendly products are safe and that they deliver the results you have come to expect from DevaCurl®.

Hair Breakage Test: Tensile Break Strength

Did you know that curly hair has more disulfide bonds than straight hair which makes it more susceptible to breakage? We have formulated every single DevaCurl® product with this in mind and the Tensile Break Strength Test keeps us honest. It determines if our products decrease the strength of the internal hair structure or have the potential to permanently change curl pattern. Based on these tests, we know with certainty that all DevaCurl® products are curl-friendly – our products have no negative effect on the break stress or break extension of either virgin or bleached hair.

Product Allergen Test: Human Repeat Insult Patch Testing

Let’s be real – allergies aren’t fun. In the HRIPT, all of our products were applied multiple times to a patch of skin over the course of 3 weeks. Our product showed no potential for skin irritation or allergic contact sensitization. All test results were signed, sealed, and delivered by a Board-Certified Dermatologist.

Package Compatibility

Our formulas and packaging swiped right on each other and plan to live happily ever after ::swoon:: Every one of our products has to pass “package compatibility testing” before it gets on the shelf. This test confirms that there are no safety or quality issues that occur from the interaction of our formulas and their intended packaging over a period of several months at extreme conditions. The results confirmed that they’re a perfect match.

Learn More on Safety
See Test Results Here

It’s in the best interest of your curls!

SLS/SLES Sulfates can strip the hair of its natural oils and since curly hair can dry out quite fast, we’ve chosen to formulate without them.

Silicones are synthetic ingredients made up of hydrogen, oxygen and carbon. They are widely used in hair products to give that feeling of a moisturized slip but in reality, it’s just coating the strands and acting as a filler. Using silicones on a regular basis can cause major buildup weighing down your hair.

Lastly, parabens are a type of preservative that basically help deter bacteria and mold. While parabens allow products to last super long, they can cause curly hair to dry out and frizz.

Yes. Even though some of our products contain wheat-derived ingredients, they have been processed to remove gluten. All of our products have been lab tested and verified to be gluten-free.

We want the best for your waves, curls and coils while providing you with ultimate Curl Flexibility™ — get more details on what our new products are formulated without here.

The bunny symbol on our products communicates our commitment to being cruelty-free in compliance with the Leaping Bunny Program.As a Leaping Bunny certified company, we commit that we will not conduct any animal testing of our products, or their ingredients, at any stage of product development. Our manufacturers and ingredient suppliers must make the same pledge and we obtain written declarations from them to ensure our products are cruelty-free. All DevaCurl products are manufactured in compliance with the Leaping Bunny standards and are free of animal testing.


You can learn more about Leaping Bunny Program at www.leapingbunny.org/.

The majority of our new bottles are made from 50% recycled ocean-bound plastic to reduce our eco-footprint. In addition, we have some bottles made from 50% as well as 35% recycled plastic. All tubes are made from 30% recycled post-consumer resin (PCR). All of our bottles, tubes and aluminum cans are recyclable.

After our products are manufactured, they are stored at our logistics partner before being delivered to our customers. Our products are stored in a warehouse at an ambient temperature based on industry standards and confirmed by our testing protocols.